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Terms & Conditions

A legal disclaimer

Castle Concierge Services, LLC

Effective Date: April 4, 2025
Last Updated: July 26, 2025

1. Introduction and Acceptance

Welcome to Castle Concierge Services, LLC ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website located at CastleConciergeServices.com and all related services, features, and content provided by Castle Concierge Services, LLC (collectively, the "Service").

By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Castle Concierge Services, LLC.

2. Eligibility and User Requirements

2.1 Age Requirements

You must be at least 18 years of age to use our Service. By using our Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

2.2 Geographic Restrictions

Our services are primarily intended for users located in the United States. We make no representation that our Service is appropriate or available for use in other locations. Users accessing the Service from other jurisdictions do so at their own risk and are responsible for compliance with local laws.

2.3 Prohibited Users

You may not use our Service if:

  • You have been previously banned or suspended from our Service

  • You are legally prohibited from receiving our services under applicable law

  • You have provided false or misleading information during registration

  • You are a competitor seeking to gain unauthorized access to our business information

  • You intend to use our Service for illegal or unauthorized purposes

2.4 Business and Individual Users

Our Service is available to both individual consumers and business entities. Business users must ensure they have proper authorization to bind their organization to these Terms.

3. Service Description and Modifications

3.1 Concierge Services Overview

Castle Concierge Services, LLC provides premium concierge and personal assistance services, which may include but are not limited to:

  • Interior home checks

  • Exterior home checks

  • Lawn care

  • Snow blowing of driveway and walkways

  • Personal shopping for homecoming

  • Winterization

  • Spring preparation

  • Cleaning services

  • Meeting with contractors

  • Custom requests as agreed upon

3.2 Service Availability

Services are subject to availability and our capacity to fulfill requests. We reserve the right to decline any service request that we determine to be:

  • Outside our scope of services

  • Potentially illegal, unethical, or harmful

  • Beyond our capabilities or resources

  • In conflict with our company values or policies

3.3 Right to Modify Services

We reserve the right, at our sole discretion, to:

  • Modify, suspend, or discontinue any aspect of our Service at any time

  • Change our service offerings, pricing, or policies

  • Update our website features and functionality

  • Alter the terms of service packages or membership plans

  • Introduce new services or remove existing ones

We will provide reasonable notice of material changes to our services, but are not obligated to continue offering any particular service indefinitely.

3.4 Third-Party Services

Our concierge services may involve coordinating with third-party vendors, suppliers, or service providers. While we strive to work with reputable partners, we are not responsible for the actions, quality, or reliability of third-party services, except as specifically warranted in our service agreements.

4. User Accounts and Registration

4.1 Account Creation

To access certain features of our Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2 Account Information

You agree to:

  • Provide true, accurate, and complete information during registration

  • Update your information promptly when it changes

  • Maintain the security of your login credentials

  • Notify us immediately of any unauthorized use of your account

  • Accept responsibility for all activities under your account

4.3 Account Suspension and Termination

We reserve the right to suspend, terminate, or refuse service to any account at our sole discretion, including but not limited to situations where:

  • You violate these Terms or our policies

  • You provide false or misleading information

  • You engage in fraudulent or illegal activities

  • You abuse our staff or other users

  • Your account becomes inactive for an extended period

  • We determine that continuing service would be detrimental to our business

  • You fail to pay outstanding fees or charges

4.4 Effect of Termination

Upon termination of your account:

  • Your right to use the Service immediately ceases

  • We may delete your account data and information

  • Outstanding payment obligations remain in effect

  • Provisions of these Terms that should survive termination will continue to apply

5. Payment Terms and Methods

5.1 Accepted Payment Methods

We accept the following payment methods:

  • Major credit cards (Visa, MasterCard, American Express, Discover)

  • Debit cards with major network logos

  • Electronic bank transfers (ACH)

  • Business checks (for established commercial accounts)

  • Digital payment platforms (PayPal, Apple Pay, Google Pay)

  • Cash payments (for in-person services, when applicable)

  • Corporate accounts with approved credit terms

5.2 Pricing and Fees

  • All prices are stated in U.S. dollars

  • Service rates may vary based on complexity, timing, and resource requirements

  • Rush or after-hours services may incur additional fees

  • Travel expenses and third-party costs are billed separately

  • Membership plans and retainer fees are billed according to agreed schedules

  • All fees are exclusive of applicable taxes unless otherwise stated

5.3 Payment Processing and Timing

  • Payment is due according to the terms specified in your service agreement

  • For one-time services, payment may be required in advance or upon completion

  • Recurring services are billed according to the agreed schedule

  • Late payments may incur fees and interest charges

  • We reserve the right to suspend services for overdue accounts

5.4 Refunds and Cancellations

  • Refund policies vary by service type and are detailed in individual service agreements

  • Cancellations must be made according to the notice requirements in your service agreement

  • Cancellation fees may apply for services cancelled on short notice

  • Refunds for prepaid services are subject to our cancellation policy

  • Disputed charges should be reported within 30 days of billing

5.5 Price Changes

We reserve the right to change our pricing at any time. Price changes will:

  • Be communicated with reasonable advance notice

  • Not affect existing contracted services during their term

  • Apply to new services or renewals after the effective date

  • Be posted on our website and/or communicated directly to affected users

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service and all content, features, and functionality are owned by Castle Concierge Services, LLC and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. This includes but is not limited to:

  • Website design, layout, and graphics

  • Company logos, trademarks, and service marks

  • Proprietary processes and methodologies

  • Software, applications, and digital tools

  • Marketing materials and content

  • Business processes and operational procedures

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Service for your personal or business needs in accordance with these Terms. This license does not permit you to:

  • Modify, distribute, or create derivative works

  • Reverse engineer or attempt to extract source code

  • Remove or alter proprietary notices or labels

  • Use our intellectual property for commercial purposes outside of our intended service relationship

6.3 User-Generated Content

Any content you provide to us (feedback, suggestions, ideas, etc.) becomes our property and may be used by us without restriction or compensation. You warrant that any content you provide does not infringe third-party rights and that you have the right to grant us these rights.

6.4 Trademark Usage

"Castle Concierge Services" and related marks are trademarks of Castle Concierge Services, LLC. You may not use our trademarks without our prior written consent.

6.5 Copyright Infringement Claims

We respect intellectual property rights and expect our users to do the same. If you believe that content on our Service infringes your copyright, please contact us with:

  • Description of the copyrighted work claimed to be infringed

  • Location of the allegedly infringing material

  • Your contact information and a statement of good faith belief

  • A statement under penalty of perjury that the information is accurate

7. Warranties and Disclaimers

7.1 Service Warranties

Castle Concierge Services, LLC warrants that:

  • We will perform our services with reasonable care and professional competence

  • Our staff are trained and qualified to provide the services offered

  • We will make reasonable efforts to meet agreed-upon timelines and specifications

  • We maintain appropriate insurance coverage for our business operations

7.2 Limitation of Warranties

EXCEPT AS EXPRESSLY STATED HEREIN, OUR SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE

  • WARRANTIES OF NON-INFRINGEMENT

  • WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE

  • WARRANTIES REGARDING AVAILABILITY, RELIABILITY, OR TIMELINESS

7.3 No Guarantee of Results

While we strive to provide excellent service, we cannot guarantee specific outcomes or results. The nature of concierge services involves coordination with third parties and factors beyond our control.

7.4 Website and Technology Disclaimers

We do not warrant that:

  • Our website will be uninterrupted or error-free

  • Defects will be corrected promptly

  • Our website is free from viruses or harmful components

  • Information on our website is always current or accurate

8. Limitation of Liability

8.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CASTLE CONCIERGE SERVICES, LLC SHALL NOT BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

  • LOSS OF PROFITS, REVENUE, DATA, OR USE

  • BUSINESS INTERRUPTION OR LOSS OF GOODWILL

  • DAMAGES RESULTING FROM THIRD-PARTY ACTIONS OR SERVICES

8.2 Cap on Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $1,000, WHICHEVER IS GREATER.

8.3 Essential Terms

The warranty disclaimers and liability limitations in these Terms are essential elements of our agreement and reflect the allocation of risk between us.

9. Indemnification

You agree to defend, indemnify, and hold harmless Castle Concierge Services, LLC, its officers, directors, employees, and agents from and against any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Your use of our Service

  • Your violation of these Terms

  • Your violation of any rights of another party

  • Any content you provide to us

  • Your negligent or wrongful conduct

10. User Conduct and Prohibited Activities

10.1 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You are responsible for your conduct and any content you provide.

10.2 Prohibited Activities

You may not:

  • Use our Service for any illegal or unauthorized purpose

  • Violate any applicable laws or regulations

  • Infringe intellectual property rights

  • Transmit harmful, offensive, or inappropriate content

  • Interfere with or disrupt our Service or servers

  • Attempt to gain unauthorized access to our systems

  • Impersonate others or provide false information

  • Engage in any form of harassment or abuse

  • Use our Service to compete with our business

  • Collect user information without consent

10.3 Consequences of Violations

Violations of these Terms may result in:

  • Warning notices and requests to cease prohibited conduct

  • Temporary or permanent suspension of your account

  • Termination of service agreements

  • Legal action to recover damages

  • Reporting to appropriate authorities

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to our privacy practices as described in our Privacy Policy.

12. Communications and Notifications

12.1 Electronic Communications

By using our Service, you consent to receive communications from us electronically, including via email, text message, or through our website. These electronic communications satisfy any legal requirement for written communication.

12.2 Service Communications

We may send you service-related communications including:

  • Appointment confirmations and reminders

  • Service updates and notifications

  • Billing and payment information

  • Important policy or terms updates

  • Marketing communications (which you may opt out of)

12.3 Contact Information Updates

You are responsible for maintaining current contact information and notifying us of any changes that may affect our ability to communicate with you.

13. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of God, natural disasters, or severe weather

  • War, terrorism, or civil unrest

  • Government actions or regulations

  • Labor strikes or disruptions

  • Technical failures or internet outages

  • Pandemic or public health emergencies

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law principles.

14.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Douglas County, Colorado, and you consent to the jurisdiction of such courts.

14.3 Mandatory Arbitration

For disputes involving claims of $10,000 or less, you agree to resolve disputes through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall take place in Douglas County, Colorado.

14.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

15. Severability and Waiver

15.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

15.2 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver of any provision will be effective only if in writing and signed by us.

16. Updates to Terms

16.1 Right to Modify

We reserve the right to update or modify these Terms at any time at our sole discretion. Changes may be necessary due to:

  • Legal or regulatory requirements

  • Changes in our business practices

  • Updates to our service offerings

  • Security or technical considerations

  • User feedback and operational needs

16.2 Notice of Changes

We will notify you of material changes to these Terms by:

  • Posting updated Terms on our website

  • Sending email notifications to registered users

  • Providing notice through our Service interface

  • Including notifications in service communications

16.3 Effective Date of Changes

Updated Terms will become effective:

  • Immediately upon posting for non-material changes

  • 30 days after notification for material changes

  • As specified in the notice for significant changes

Your continued use of our Service after the effective date constitutes acceptance of the updated Terms.

17. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Castle Concierge Services, LLC regarding your use of our Service and supersede all prior or contemporaneous communications and proposals.

18. Contact Information

If you have questions about these Terms or need to contact us for any reason:

Castle Concierge Services, LLC
200 S Wilcox St #302
Castle Rock, Colorado 80104
Phone: [Phone Number]
Email: legal@castleconciergeservices.com
Website: CastleConciergeServices.com

Business Hours: 9:00 AM - 5:00 PM MST
Monday - Friday: 9:00 AM - 5:00 PM MST
Saturday: 10:00 AM - 4:00 PM MST
Sunday: Closed

For urgent matters outside business hours, please call [Emergency Contact Number] or email urgent@castleconciergeservices.com.

ACKNOWLEDGMENT: BY USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEIR TERMS AND CONDITIONS.

These Terms and Conditions were last updated on July 26, 2025 and are effective as of April 4, 2025.

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