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Privacy Policy

Effective Date: April 4, 2025
Last Updated: July 26, 2025

Privacy Policy

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1. Introduction

This Privacy Policy describes how Castle Concierge Services, LLC ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website CastleConciergeServices.com (the "Service"). We are committed to protecting your privacy and ensuring transparency about our data practices.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when you:

  • Create an account or register for our services

  • Fill out forms, surveys, or questionnaires

  • Subscribe to our newsletter or marketing communications

  • Contact us through email, phone, or contact forms

  • Participate in contests, promotions, or events

  • Leave reviews, comments, or feedback

  • Make purchases or transactions

This may include:

  • Personal identifiers (name, email address, phone number, mailing address)

  • Account credentials (username, password)

  • Payment information (credit card details, billing address)

  • Demographic information (age, gender, preferences)

  • Communication content (messages, support requests)

2.2 Information We Collect Automatically

When you visit our website, we automatically collect certain information through various technologies:

Device and Browser Information:

  • IP address and geolocation data

  • Browser type, version, and language settings

  • Operating system and device type

  • Screen resolution and device identifiers

Usage and Activity Data:

  • Pages visited and time spent on each page

  • Click-through rates and navigation patterns

  • Search queries and interactions with content

  • Referral sources and exit pages

  • Date and time of visits

Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing behavior and preferences. For detailed information about our cookie practices, please see our Cookie Policy.

2.3 Information from Third Parties

We may receive information about you from:

  • Social media platforms (when you connect your accounts)

  • Business partners and affiliates

  • Data brokers and marketing companies

  • Public databases and government sources

  • Other users who refer you to our services

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision and Management

  • Providing, maintaining, and improving our services

  • Processing transactions and managing accounts

  • Authenticating users and preventing fraud

  • Providing customer support and responding to inquiries

  • Sending service-related notifications and updates

3.2 Communication and Marketing

  • Sending promotional materials and marketing communications

  • Personalizing content and advertisements

  • Conducting surveys and market research

  • Announcing new features, products, or services

  • Managing newsletter subscriptions

3.3 Analytics and Improvement

  • Analyzing website usage and user behavior

  • Identifying trends and measuring effectiveness

  • Troubleshooting technical issues

  • Optimizing user experience and website performance

  • Developing new features and services

3.4 Legal and Security Purposes

  • Complying with legal obligations and regulations

  • Protecting against fraud, abuse, and security threats

  • Enforcing our terms and conditions

  • Responding to legal requests and court orders

  • Protecting our rights, property, and safety

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing and financial services

  • Cloud storage and hosting services

  • Email delivery and marketing automation

  • Analytics and data analysis

  • Customer support and help desk services

  • Security and fraud prevention

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.3 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Comply with legal process or government requests

  • Enforce our agreements and policies

  • Protect the rights, property, or safety of our users or others

  • Investigate potential violations or illegal activities

4.4 Consent-Based Sharing

We may share your information with third parties when we have your explicit consent to do so.

4.5 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Portability

  • Request access to your personal information

  • Receive a copy of your data in a portable format

  • Request information about our data processing activities

5.2 Correction and Updates

  • Correct inaccurate or incomplete information

  • Update your account details and preferences

  • Request amendments to your personal data

5.3 Deletion and Erasure

  • Request deletion of your personal information

  • Exercise your "right to be forgotten" where applicable

  • Close your account and remove associated data

5.4 Processing Restrictions

  • Object to certain types of data processing

  • Restrict processing under specific circumstances

  • Opt-out of marketing communications and profiling

5.5 Withdrawal of Consent

  • Withdraw consent for data processing at any time

  • Modify your privacy preferences and settings

  • Unsubscribe from communications

5.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at [privacy email] or use our online privacy request form. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

6. Children's Privacy

6.1 Age Restrictions

Our services are not intended for children under the age of 18. We do not knowingly collect, use, or disclose personal information from children under these age limits.

6.2 Parental Consent

If we learn that we have collected personal information from a child under the applicable age limit without parental consent, we will take immediate steps to delete that information from our systems.

6.3 Parental Rights

Parents and legal guardians have the right to:

  • Review their child's personal information

  • Request deletion of their child's data

  • Refuse further collection or use of their child's information

  • Receive notification of our data practices regarding children

6.4 Educational Services

If we provide educational services, we comply with applicable laws such as COPPA and FERPA, ensuring appropriate protections for student data.

7. Data Security

7.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of data in transit and at rest

  • Regular security assessments and penetration testing

  • Access controls and authentication mechanisms

  • Employee training on data protection practices

  • Incident response and breach notification procedures

7.2 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we securely delete or anonymize it.

7.3 Breach Notification

In the event of a data breach that may pose a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

8. International Data Transfers

If you are located outside of [Company's Country], your information may be transferred to and processed in countries that may have different data protection laws. We ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by relevant authorities

  • Adequacy decisions by competent data protection authorities

  • Binding corporate rules and certification mechanisms

  • Your explicit consent for the transfer

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

  • Essential Cookies: Necessary for basic website functionality

  • Performance Cookies: Help us analyze website usage and performance

  • Functional Cookies: Remember your preferences and settings

  • Marketing Cookies: Used for advertising and personalization

9.2 Cookie Management

You can control cookie settings through your browser preferences or our cookie consent tool. Please note that disabling certain cookies may affect website functionality.

9.3 Third-Party Cookies

We may allow third-party cookies for analytics, advertising, and social media integration. These third parties have their own privacy policies governing their use of your information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated policy on our website

  • Sending email notifications to registered users

  • Displaying prominent notices on our platform

  • Providing in-app notifications where applicable

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy/Data Protection Officer
Castle Concierge Services, LLC
200 S Wilcox St #302
Castle Rock, CO 81014
Email: support@castleconciergeservices.com
Phone: (720) 703-3512

For users in the European Union, you also have the right to lodge a complaint with your local data protection authority.

12. Additional Provisions

12.1 California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know about personal information sold or disclosed and the right to opt-out of the sale of personal information.

12.2 Nevada Privacy Rights

Nevada residents may opt-out of the sale of covered personal information by contacting us at [privacy email].

12.3 Do Not Track Signals

We currently do not respond to "Do Not Track" browser signals, but we provide you with various options to control data collection through our privacy settings and cookie preferences.

12.4 Automated Decision-Making

We may use automated decision-making processes, including profiling, to provide personalized services. You have the right to request human intervention in such decisions and to challenge automated decisions that significantly affect you.

This Privacy Policy is effective as of [Date] and applies to all information collected by [Company Name].

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