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Accessibility adjustments on this site

Website Accessibility Policy

Castle Concierge Services, LLC

Effective Date: April 4, 2025
Last Updated: July 26, 2025

1. Our Commitment to Accessibility

Castle Concierge Services, LLC is committed to ensuring that our website is accessible to all users, including individuals with disabilities. We believe that everyone should have equal access to information and functionality, and we are dedicated to providing an inclusive digital experience that serves all members of our community.

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, as established by the World Wide Web Consortium (W3C). These guidelines help make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

2. Accessibility Standards and Compliance

2.1 WCAG 2.1 Level AA Compliance

Our website aims to comply with WCAG 2.1 Level AA standards, which include:

Principle 1: Perceivable

  • Providing text alternatives for non-text content

  • Offering captions and other alternatives for multimedia

  • Ensuring sufficient color contrast ratios (minimum 4.5:1 for normal text, 3:1 for large text)

  • Making content adaptable and distinguishable

Principle 2: Operable

  • Making all functionality keyboard accessible

  • Giving users enough time to read and use content

  • Avoiding content that causes seizures or physical reactions

  • Helping users navigate and find content

Principle 3: Understandable

  • Making text readable and understandable

  • Making content appear and operate in predictable ways

  • Helping users avoid and correct mistakes

Principle 4: Robust

  • Maximizing compatibility with assistive technologies

  • Using valid, semantic HTML markup

  • Ensuring content works across different browsers and devices

2.2 Additional Standards

We also consider:

  • Section 508 of the Rehabilitation Act

  • Americans with Disabilities Act (ADA) requirements

  • State and local accessibility laws

  • Industry best practices for inclusive design

3. Accessibility Features

3.1 Navigation and Structure

  • Consistent navigation throughout the website

  • Clear page titles and headings hierarchy (H1, H2, H3, etc.)

  • Skip navigation links to main content

  • Descriptive link text that makes sense out of context

  • Breadcrumb navigation where appropriate

  • Site search functionality with accessible results

3.2 Visual Design and Content

  • Sufficient color contrast ratios meeting WCAG AA standards

  • Text that can be resized up to 200% without loss of functionality

  • Images include descriptive alternative text (alt text)

  • Decorative images are properly marked to be ignored by screen readers

  • No reliance on color alone to convey information

  • Consistent visual design and layout patterns

3.3 Multimedia and Interactive Elements

  • Video content includes accurate captions

  • Audio content provides transcripts where applicable

  • Interactive elements are keyboard accessible

  • Form fields have clear labels and instructions

  • Error messages are descriptive and helpful

  • Focus indicators are visible for keyboard navigation

3.4 Technical Implementation

  • Semantic HTML markup for proper structure

  • ARIA (Accessible Rich Internet Applications) labels and roles where needed

  • Proper heading structure and landmarks

  • Accessible data tables with headers and captions

  • PDF documents are created with accessibility features

  • Mobile-responsive design that works with assistive technologies

4. Assistive Technology Compatibility

Our website is designed to be compatible with:

  • Screen readers (such as JAWS, NVDA, VoiceOver)

  • Voice recognition software

  • Keyboard-only navigation

  • Switch navigation devices

  • Magnification software

  • Mobile accessibility features (Voice Control, Switch Control, etc.)

5. Testing and Quality Assurance

5.1 Regular Testing Methods

We employ multiple testing approaches to ensure accessibility:

  • Automated accessibility testing tools

  • Manual testing with keyboard navigation

  • Screen reader testing

  • Color contrast analysis

  • Mobile device accessibility testing

  • User testing with individuals who have disabilities

5.2 Ongoing Monitoring

  • Regular accessibility audits by qualified professionals

  • Continuous monitoring for accessibility issues

  • Testing of new content and features before publication

  • Staff training on accessibility best practices

  • Review of third-party tools and plugins for accessibility compliance

6. Content and Document Accessibility

6.1 Web Content Standards

All web content published on our site follows these accessibility practices:

  • Clear, simple language appropriate for our audience

  • Logical reading order and structure

  • Descriptive headings and subheadings

  • Lists formatted with proper HTML markup

  • Tables include headers and scope attributes

  • Forms with clear labels and instructions

6.2 Document Accessibility

When we provide downloadable documents, we ensure:

  • PDF documents are tagged and structured for accessibility

  • Alternative formats available upon request (Word, large print, etc.)

  • Documents include proper headings and reading order

  • Images in documents have alternative text

  • Tables are properly formatted with headers

7. Third-Party Content and Services

7.1 Vendor Requirements

We require our third-party vendors and service providers to:

  • Meet WCAG 2.1 Level AA standards where applicable

  • Provide accessibility documentation for their products

  • Address accessibility issues in a timely manner

  • Consider accessibility in future updates and developments

7.2 Social Media and External Links

  • Social media content includes alternative text for images

  • External links are clearly identified

  • We advocate for accessibility with our social media platforms

  • Third-party embedded content is evaluated for accessibility

8. Feedback and Support

8.1 How to Report Accessibility Issues

If you encounter accessibility barriers on our website, please contact us:

Accessibility Coordinator
Castle Concierge Services, LLC
200 S Wilcox St #302
Castle Rock, Colorado 80104
Email: support@castleconciergeservices.com
Phone: (720) 703-3512

8.2 Information to Include

When reporting accessibility issues, please provide:

  • The specific page or section where you encountered the problem

  • A description of the accessibility barrier

  • The assistive technology you were using (if applicable)

  • Your contact information for follow-up

8.3 Response Timeline

We are committed to responding to accessibility feedback promptly:

  • Initial response within 2 business days

  • Resolution timeline provided within 5 business days

  • Complex issues may require additional time, and we will keep you informed of our progress

9. Alternative Access Methods

If you are unable to access any content or use any features on our website due to a disability, we offer alternative ways to obtain the same information:

  • Phone consultations with our concierge team

  • Email communication for service requests

  • In-person meetings when possible

  • Alternative document formats (large print, audio, Braille)

  • Assistance with online forms and applications

Contact us at (720) 703-3512 or support@castleconciergeservices.com to request alternative access.

10. Training and Awareness

10.1 Staff Training

All Castle Concierge Services staff receive training on:

  • Disability awareness and etiquette

  • Web accessibility principles and practices

  • How to create accessible content

  • Responding to accessibility requests

  • Using accessibility testing tools

10.2 Ongoing Education

We stay current with accessibility best practices through:

  • Regular training updates and workshops

  • Participation in accessibility conferences and webinars

  • Collaboration with disability advocacy organizations

  • Consultation with accessibility experts

11. Continuous Improvement

11.1 Regular Updates

Our accessibility efforts include:

  • Annual comprehensive accessibility audits

  • Quarterly reviews of new content and features

  • Monthly testing of key user pathways

  • Ongoing monitoring of accessibility standards updates

  • Regular review and update of this accessibility policy

11.2 Future Enhancements

We are committed to continuously improving accessibility by:

  • Implementing user feedback and suggestions

  • Adopting new accessibility technologies and techniques

  • Staying current with evolving accessibility standards

  • Investing in accessibility training and tools

  • Collaborating with the disability community

12. Legal Compliance

This accessibility policy demonstrates our commitment to compliance with:

  • Americans with Disabilities Act (ADA)

  • Section 508 of the Rehabilitation Act

  • Colorado state accessibility requirements

  • WCAG 2.1 Level AA standards

We recognize that accessibility is not just a legal requirement but a fundamental aspect of providing excellent customer service to all our clients.

13. Contact Information

For questions about this accessibility policy or to request assistance:

Castle Concierge Services, LLC
200 S Wilcox St #302
Castle Rock, Colorado 80104
Phone: (720) 703-3512
Email: support@castleconciergeservices.com
Website: CastleConciergeServices.com

Business Hours: 9:00 AM - 5:00 PM MST
Monday - Friday: 9:00 AM - 5:00 PM MST
Saturday: 10:00 AM - 4:00 PM MST
Sunday: Closed

14. Policy Updates

This accessibility policy will be reviewed and updated regularly to reflect:

  • Changes in accessibility standards and best practices

  • Improvements to our website and services

  • Feedback from users and accessibility experts

  • Legal and regulatory updates

The most current version of this policy will always be available on our website at [URL/accessibility-policy].

Castle Concierge Services, LLC is committed to providing exceptional service to all clients, including those with disabilities. This policy reflects our ongoing dedication to accessibility and inclusion.

Last Review Date: July 26, 2025
Next Scheduled Review: September 26, 2025

  • Used the Accessibility Wizard to find and fix potential accessibility issues

  • Set the language of the site 

  • Set the content order of the site’s pages

  • Defined clear heading structures on all of the site’s pages

  • Added alternative text to images

  • Implemented color combinations that meet the required color contrast

  • Reduced the use of motion on the site

  • Ensured all videos, audio, and files on the site are accessible

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